Blog

Learning the Lingo: Crowdsourcing

Posted by Nick Pizzolato on Fri, Mar 06, 2015 @ 04:57 PM

Learning the Lingo is a series of posts that will investigate marketing terms, ideas and strategies. Our topic today: crowdsourcing.

Local businesses need community support to survive. A successful company reaches out to consumers and builds relationships with them looking to build trust. The goal is for customers to turn to a local business owner as an expert in their industry. The more of these relationships you can build, the larger your own local community of shoppers grows.

A growing trend in marketing, is building these communities through crowdsourcing. Crowdsourcing is when a business owner/manager asks their audience for an opinion. They use these conversations as a way to seek consumer advice and build a stronger relationship with patrons. This gives customers a voice and lets them feel that they have some ownership in the decision making process.

Read More

Tags: Small Business, Digital Marketing, Customer Engagement, Marketing

Using Live Chat to Engage with Your Digital Customers

Posted by Nick Pizzolato on Fri, Feb 20, 2015 @ 12:23 PM

Generating sales is more than just having the right products being visible to consumers. It’s also a matter of creating engagement with customers. Every customer wants to feel welcomed to a business. They like to feel that their patronage is wanted and needed.

Advertising and marketing strategies in the 21st century are focused on making consumers feel like they are part of a community. Making this connection through your digital store can be incredibly difficult. After all, you need to still represent your company online, but also offer an easy way for customers to contact and communicate with your enterprise.

Read More

Tags: Digital Advertising, Digital Marketing, Customer Engagement, Marketing

New & Trending: Wearable Technology at CES

Posted by Nick Pizzolato on Fri, Jan 16, 2015 @ 04:41 PM

The Annual International Consumer Electronics Show (CES) was held last week in Las Vegas, Nevada. CES has become the showcase for companies to debut new gadgets and technology for consumers and investors. From drones to driverless cars, the show helps create buzz around products and companies.

While reading about the event, I saw that wearable technology was one of the more popular trends on display this year. All of these products look like they can have a positive influence on health, fitness, pet care and even fashion.

Read More

Tags: Customer Engagement, News & Trends

Taking Your Business Mobile

Posted by Nick Pizzolato on Fri, Jan 09, 2015 @ 12:54 PM

Do you ever get the feeling that no one is paying attention to you? I don’t mean in the way one would ask themselves if they are having an existential crisis. Literally, when you go out into the world, how many people are actually paying attention to you?

Next time you hop on a train, sit in a restaurant or even walk around your community, look around and count. Sure, there may be a few people making eye contact, but most likely they’ll be concentrating on their smartphone.

Read More

Tags: Small Business, Customer Engagement, Mobile

Know Your Meme: Internet Culture that Businesses Can Use

Posted by Nick Pizzolato on Tue, Jan 06, 2015 @ 03:30 PM

There was a time when I wouldn’t even think about explaining what an internet meme was, let alone how a business might possibly use them. But, it’s a brave new world where businesses need to connect and engage with consumers in other ways besides endorsing their products. One of the ways companies are expanding their brand engagement is by using an internet meme.

Read More

Tags: Social Media, Customer Engagement, News & Trends

Three Trends to Watch for in 2015

Posted by Nick Pizzolato on Fri, Dec 26, 2014 @ 02:15 PM

I’ve been reading a lot of articles about predicting the social media and advertising trends for 2015. It’s important to read what experts are saying about the upcoming year so you can put yourself in a position to be ahead of the curve and catch a trend while it’s still hot.

There are two types of trends. There’s the type of trends that are hot on social media. These are the ones that are noted on Twitter and Facebook and gauge active interaction. They can help create a viral buzz for your business. But be careful, because these trends have a shelf life.

Read More

Tags: Digital Advertising, Small Business, Digital Marketing, Customer Engagement

In the News: Instagram has More Active Users than Twitter

Posted by Nick Pizzolato on Fri, Dec 19, 2014 @ 02:08 PM

2014 was supposed to be Twitter’s year.

They reorganized their mobile app display so they could compete with Facebook. They had set up partnerships with FIFA to help promote the World Cup. And they reached 250 million active users (MAU) in the first quarter of 2014’s fiscal year. Twitter was in a position to cement itself as the number two social network.

However, it didn’t work out that way.

Read More

Tags: Social Media, Digital Marketing, Customer Engagement, News & Trends

Using Quizzes to Build Customer Engagement

Posted by Nick Pizzolato on Tue, Dec 16, 2014 @ 03:32 PM

It’s the end of a long day. You’ve had dinner and are relaxing in your favorite chair, listening to music. All is right with the world. Suddenly, a question that has bothered you for a long time comes to mind.

You think to yourself, “What kind of car should I actually be driving?" Or, “What type of dog am I?” Maybe, you ponder if your dialect is correct for your region?

What do all these questions have in common? They are three of the most popular online quizzes. But, it’s not just these articles that are attracting massive audiences.

Read More

Tags: Small Business, Digital Marketing, Customer Engagement

Local Awards are Worth Winning

Posted by Nick Pizzolato on Fri, Dec 12, 2014 @ 11:28 AM

When you watch award shows on TV, nominees often say, “It’s an honor just to be nominated.” They’re right, to be recognized as a finalist in any field is an honor. Don’t be fooled though, they all want to win.

If they win, they will be in the news. They will gain instant notoriety. Friends and family will be overjoyed that someone they know has won a prestigious award.

They’ll be advertised as an award winner on future projects. Winning an award can be like hitting the lottery. That’s true for any award, not just the televised ones.

All of the excitement, buzz and business that celebrities receive can also be duplicated for your business if you win a local business or industry award. Local and industry awards are great ways for your business to build respect within a community and increase their exposure. Awards are a testament to how hard local businesses work during the year.

Read More

Tags: Readers Choice, Reputation, Customer Engagement

Earn Twitter Followers, Don't Buy Them

Posted by Nick Pizzolato on Tue, Dec 09, 2014 @ 01:41 PM

In the world of social media marketing, everyone is looking for an audience. Having strong customer engagement through social media means that your message is being seen and possibly shared.

But how do you gain a large audience that will interact with your brand? There are people who claim that they can build your audience in exchange for financial compensation. “Build a following on Twitter in an instant.”

Read More

Tags: Social Media, Small Business, Customer Engagement